Grievance redressal
If something has gone wrong, tell us first — most issues are a stuck transaction or a records mismatch and can be sorted out the same week. If we do not resolve it, here is exactly how to escalate.
Step 1 — Raise it with us
Shri Ashutosh Securities Pvt. Ltd.
1st Floor, Sisodia Palace, Boring Canal Road (East), Patna 800001, Bihar
+91 612 6604453 · +91 73600 05892
[email protected]
Please include your folio number, PAN and what you expected to happen. We aim to acknowledge within 2 working days and resolve within 15.
Step 2 — The asset management company
If your complaint concerns a scheme, a redemption, a dividend or your folio records, the AMC is the party that can actually act on it. Every AMC publishes an Investor Relations Officer and a grievance email on its own website. We will give you the correct contact and the reference number for your case.
Step 3 — AMFI
If your complaint is about the conduct of a distributor — us — it can be raised with the Association of Mutual Funds in India, quoting our ARN 30061.
amfiindia.comStep 4 — SEBI SCORES
If the matter remains unresolved, you can lodge a complaint on SEBI’s SCORES platform. It is free, it is tracked, and the entity is required to respond through it. You may also be eligible for the Online Dispute Resolution mechanism through the SMART ODR portal.
One thing worth repeating